Last Updated: October 28, 2026
Made by Zena respects your privacy. This Privacy Policy explains how information may be collected, used, and shared when you visit madebyzena.com, place an order, contact us, or otherwise interact with our website.
Information We May Collect
When you use our website, we may collect information that you choose to provide, including:
- Your name
- Email address
- Billing and shipping address
- Phone number, if provided
- Order and purchase information
- Messages or questions you send to us
- Information you provide through forms on our website
We may also automatically receive limited technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and information collected through cookies or similar technologies.
How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders
- Arrange shipping and delivery
- Communicate with you about your order
- Respond to questions or customer-service requests
- Maintain and improve our website
- Help prevent fraudulent or unauthorized transactions
- Maintain business, tax, and accounting records
- Comply with applicable legal requirements
If Made by Zena offers an email newsletter or promotional emails, marketing messages will be sent only according to the permissions you provide. You may unsubscribe from marketing emails at any time.
Payments
Payments made through our website may be processed by third-party payment providers.
Made by Zena does not directly store your complete credit or debit card information. Payment providers process payment information according to their own privacy and security practices.
Sharing Your Information
We do not sell your personal information for money.
We may share information when reasonably necessary with companies that help us operate our business, such as:
- Website and hosting providers
- Ecommerce and checkout providers
- Payment processors
- Shipping and delivery providers
- Email or communication providers
- Website security and technical service providers
- Accounting, tax, or professional service providers
These providers may receive information only as needed to provide their services.
We may also disclose information when required by law or when reasonably necessary to protect Made by Zena, our customers, our website, or others.
Cookies and Similar Technologies
Madebyzena.com may use cookies and similar technologies to help the website function properly, maintain shopping-cart activity, remember preferences, understand how visitors use the website, and provide other website features.
Some cookies may be necessary for features such as shopping carts and checkout.
Your browser may allow you to block or delete cookies. Disabling certain cookies may prevent some website features from working correctly.
As we add or change website services, we may update this Privacy Policy and any cookie notices to reflect the technologies actually being used.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer service, maintaining required business and tax records, preventing fraud, and complying with legal obligations.
Protecting Your Information
We use reasonable administrative and technical measures and reputable service providers to help protect the information handled through our website.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Your Privacy Choices
Depending on where you live, you may have certain rights concerning your personal information.
You may contact us to ask about personal information we maintain about you or to request that eligible information be corrected or deleted.
Some information may need to be retained for legal, tax, fraud-prevention, or legitimate business purposes.
Privacy requests can be sent to:
We may need to verify your identity before completing certain requests.
Children’s Privacy
Made by Zena is a general-audience website and is not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13.
If we learn that personal information from a child under 13 has been collected through our website in circumstances where parental consent is required, we will take appropriate steps to address it.
Third-Party Websites and Services
Our website may contain links to websites or services operated by other companies.
Made by Zena is not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy as Made by Zena grows, our website changes, or legal requirements change.
When we make changes, the updated date at the top of this page will be revised.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Made by Zena
Email: [email protected]
Website: madebyzena.com
