Last Updated: October 28, 2026
Welcome to Made by Zena.
These Terms & Conditions apply to your use of madebyzena.com and to purchases made through our website.
By using this website or placing an order, you agree to these Terms & Conditions.
Products
Made by Zena creates handmade and small-batch products, including soap, candles, and other bath, body, and home products that may be offered from time to time.
Because many of our products are handmade, individual items may vary slightly in color, pattern, decoration, shape, size, weight, or overall appearance.
These variations are part of the handmade process and are not considered defects.
Product photographs are intended to represent our products as accurately as possible, but the exact item you receive may not be identical to the item shown online.
Colors may also appear differently depending on your screen or device.
Product Information
We make reasonable efforts to provide accurate product names, descriptions, ingredients or materials, weights, sizes, prices, fragrance information, and photographs.
Occasionally, errors may occur. We reserve the right to correct inaccurate information, including pricing or product details, and to cancel an order affected by an obvious error.
Customers should review the product information provided on each individual product page before purchasing or using a product.
Availability
Made by Zena products are produced in limited quantities and may sell out.
Products, fragrances, designs, collections, and seasonal offerings may be changed or discontinued at any time.
Adding an item to your shopping cart does not guarantee availability until checkout is completed and the order is accepted.
Pricing
All prices are shown in U.S. dollars unless otherwise stated.
Applicable sales tax, shipping charges, and other applicable costs will be shown during checkout.
Prices and promotions may change without notice.
Orders
When you place an order, you agree that the information you provide is accurate and complete.
We reserve the right to cancel or refuse an order when reasonably necessary, including situations involving suspected fraud, payment problems, inventory errors, pricing errors, incorrect product information, or misuse of the website.
If we cancel an order after payment has been processed, an appropriate refund will be issued.
Payment
Orders must be paid through one of the payment methods available during checkout.
Payments may be processed by third-party payment providers.
Made by Zena does not directly store complete credit or debit card information.
Shipping and Delivery
Shipping and delivery information is provided in our separate Shipping & Returns Policy.
Any stated processing or shipping times are estimates unless specifically stated otherwise.
We will make reasonable efforts to ship orders within the time stated at the time of purchase.
If we are unable to ship an online order within the promised time, we will provide any notices, cancellation options, or refunds required by applicable law.
Returns and Refunds
Returns, damaged orders, incorrect orders, cancellations, and refund procedures are governed by our Shipping & Returns Policy.
Please review that policy before placing an order.
Handmade Soap and Body-Care Products
Please review the ingredient information provided with each soap or body-care product before use.
Customers with known allergies or sensitivities should carefully review product ingredients before purchasing or using a product.
Unless otherwise stated, body-care products are intended for external use only.
Avoid contact with eyes.
Discontinue use if irritation or an adverse reaction occurs.
Handmade soap may vary naturally from batch to batch in color, swirl, design, decoration, shape, or appearance.
Candle Safety
Candles should always be used responsibly and according to the instructions provided with the product.
Never leave a burning candle unattended.
Keep burning candles away from children, pets, drafts, flammable materials, and anything that may catch fire.
Place candles on a stable, heat-resistant surface before lighting.
Follow any wick-trimming, burn-time, or other safety instructions provided with the candle.
Made by Zena is not responsible for damage or injury caused by failure to follow appropriate candle-use and safety instructions.
Product Claims and Medical Information
Information provided on madebyzena.com is intended to describe our products and provide general product information.
Made by Zena does not provide medical advice.
Unless specifically stated and legally permitted, our products are not represented as products intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual experiences with personal-care products may vary.
If you have a medical condition, significant skin sensitivity, allergy concerns, or questions about whether a particular product is appropriate for you, consult an appropriate healthcare professional.
Fragrance and Sensitivities
Some Made by Zena products may contain fragrance oils, essential oils, colorants, botanical ingredients, or other materials.
Customers who are sensitive to fragrances or particular ingredients should review the product information carefully before purchasing or using the product.
Intellectual Property
Unless otherwise stated, the Made by Zena name, logos, product photographs, written content, graphics, designs, branding, and other original website materials are owned by or licensed to Made by Zena.
These materials may not be copied, reproduced, distributed, modified, or used commercially without permission.
Acceptable Use
You agree not to use madebyzena.com for unlawful, fraudulent, harmful, abusive, or unauthorized purposes.
You may not attempt to interfere with the website’s operation, security, checkout process, or another user’s ability to use the website.
Third-Party Services
Madebyzena.com may use or link to third-party services, including ecommerce providers, payment processors, shipping services, or other website tools.
Those third-party services may have their own terms and policies.
Made by Zena is not responsible for the independent terms, policies, or practices of third-party websites or services.
Limitation of Liability
To the extent permitted by applicable law, Made by Zena will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of this website or our products.
Nothing in these Terms is intended to eliminate or limit rights or protections that cannot legally be waived under applicable consumer-protection law.
Privacy
Your use of madebyzena.com is also subject to our Privacy Policy, which explains how information may be collected and handled through the website.
You can review our Privacy Policy here:
Governing Law
These Terms & Conditions are governed by applicable federal law and the laws of the Commonwealth of Pennsylvania, without limiting consumer protections that may apply under other applicable law.
Changes to These Terms
Made by Zena may update these Terms & Conditions as our business, products, website, or legal requirements change.
The revised date at the top of this page will show when the Terms were most recently updated.
Continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.
Contact
If you have questions about these Terms & Conditions, please contact:
Made by Zena
Email: [email protected]
Website: madebyzena.com
